It is highly recommended to visit the community before residing. It’ll be best for you and your loved one(s) to visit, but if circumstances are unable, ask a trusted friend or family member to assist.
A visit will allow you to evaluate the food during mealtime, understand how the staff assist the residents getting ready in the morning, meet and converse with other residents, and be part of the daily activities. On your visit, here are some helpful questions to ask:

1. What is the average monthly charge?

2. How many staff members are direct to provide service to each resident?

3. Do you have a medication management program?

4. What type of training do you do for your staff?

5. Do you provide an activities program?

6. What additional services do you have once the care needs change?

6. What is your billing policy?

7. Do you offer hospice or end of Life Services?

The process of looking for a community may be your first time. Most important determining factor is to look at the staff. The staff will be taking care of your loved one(s) 24/7. The best staff members are those who are compassionate, hardworking, and dedicated because the staff is doing one of the hardest jobs.

In end, your loved one(s) are the ones staying in the community. Ask them if they have opinions on what will make their new home a home and use that to guide you to find the right place.

If you have any questions, Villa Bernardo is here to help. Give us a call or schedule a tour!